Refund policy

We want you to shop with confidence at Closurewig.

Return window
We accept returns within 30 days of delivery.

Return conditions
To be eligible for a return, items must:

  • be in their original condition
  • be unused, unworn, and unaltered
  • include original packaging, tags, and accessories where applicable
  • not fall under any non-returnable category listed below

How to start a return
To request a return, contact us at support@closurewig.com with:

  • your order number
  • the email used to place the order
  • the item(s) you want to return
  • the reason for the return

Customers must contact us first to request and receive return instructions before sending any item back.

Return shipping costs

  • We do not charge a return fee
  • We do not charge a restocking fee
  • We provide return labels for approved returns

Non-returnable items
The following items may not be eligible for return:

  • items marked final sale
  • used, worn, washed, altered, or damaged items
  • items missing tags or original packaging
  • hygiene-sensitive items, if applicable
  • customized or special-order items, if applicable
  • gift cards
  • wigs/extensions that have been installed, cut, colored, brushed excessively, washed, chemically treated, or otherwise modified are not eligible for return
  • beauty adhesives, lashes, and personal-care items opened after delivery may be non-returnable for hygiene reasons

Damaged, defective, or incorrect items
If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order information. We will review the claim and, if approved, offer a replacement, refund, or other resolution.

Refund process
Once your return is received and inspected, we will notify you whether your refund is approved.

If approved:

  • refunds are issued to the original payment method
  • please allow 5 to 10 business days for the refund to appear, depending on your payment provider

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges
We do not guarantee direct exchanges. If you would like a different item, we recommend returning the original item according to this policy and placing a new order.

Store credit
In some cases, we may offer store credit as an alternative resolution.

Chargebacks
If you experience an issue with your order, please contact us first so we can try to resolve it. Filing a chargeback for a matter already eligible for support review may delay resolution.